Sonic is such a great experience versus the traditional drive through fast food places. Their car hops are friendly, polite, and I have never had any part of my meal made improperly. Their bathrooms are clean, and my kids got a kick out of the hand sanitizer, as well as soap options in the bathroom. We've never been let down and will continue to stop here on our trips back from Boston areas.
Giving one star because the slushees are and food isn’t bad. Today we had a problem with an order here. Instead of them telling us they could fix it or just replacing the food they literally demanded back my debit card along with the food I had just ordered. I gave them everything and asked for a manager to help explain everything and just asked to switch out the food to the proper item I ordered he was angry and said that it was the process and he refused to help us at all except to double charge me!
We love coming to Sonic! The footings are fantastic and the tots make us hungry for more. Being able to enjoy it from the comfort your car is a plus, too! This place is right off Route 1, a little tricky to get to if you are traveling south but not impossible.
After a concert we had driven such a long way to experience, we arrived at Sonic with our stomachs digesting our bodies. We pulled up, got our order together and pushed the button to order. We were then told that part was closed, and to use the drive through window. Which is all totally acceptable. As we pulled up to the line, we see 3 cars waiting. So we wait, and wait, and wait. The woman in the front was trying to get their attention. Apparently, after telling other people to also use the drive through window, they weren't even taking any of our orders. The woman in front said she could see them in the window. We choose to leave, but we we pulled up to the window to let them know they had people waiting to order, in case they had just simply forgotten. They looked at us, and completely ignored that we were there. They clearly don't care about customer service, and we will not be visiting this Sonic location any time soon.
We order a $73 dollar order with over 6 meals and the food came out so early. I forgot my wallet at home by mistake so I asked them if I could pay with my phone. They told me to use the app. There was a bit of confusion since I had no idea on how the app works and that lead us to a payment problem issue. The Manager Kelly came out she was extremely nice and professional, helped us out. Fixed the problem rite away with the app. She even took the time to explain how the app works and all. The food was delicious and the customer service was excellent. First time I have seen on a fast food place a manager go out of there way to fix a problem for a customer and be extremely patient and calm about it.
Sonic Drive In is a US Restaurant based in Peabody, Massachusetts. Sonic Drive In is located at 55 Newbury St, Peabody, MA 01960, USA.
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