Excellent facilities, services, and staff. Samantha made our check-in feel like an arrival at five star luxury resort, not just a Marriott mid-level brand. Everything so far has been wonderful!! This is the kind of Marriott quality I've known and loved for years. Awesome!
We had a 3 weekday stay during Halloween so the hotel was at it's busier if not busiest time of year, but this did not reflect in the service we received from the staff. They did a wonderful job actively encouraging the festive atmosphere with candy and costumes!
The suites are nice and well maintained. Service has been good.
The walls are quite thin and I was able to hear a lot of the neighbor's activities or conversations in the hall. Fortunately, they all seemed to agree to sleep at 10:00 PM.
We had many questions about traveling in an area that we were unfamiliar with and the staff was eager to help, printing out directions, explaining landmarks etc. Housekeeping staff was very discreet as they were barely heard or seen on the floors, only being recognized by tidied rooms and clean towels and linens.
We will definitely consider them for our stay next year!
Excellent service. Clean and comfortable room. Breakfast was fantastic and all you could eat. Pool was small, but clean and serves the purpose. Large hot tub. The small details made a big impression; complimentary infused water and coffee/tea available 24 hrs, comfortable lobby, computers for guest use, etc. Highly recommend this hotel.
If we had to make any recommendations for improvements we would say, more lighting in the handicapped spaces. We found them to be rather dark.
I stayed here for 4 nights in late October and the lobby was decked out in cute decorations, they provided complimentary apple cider and snacks every afternoon, and gave me a little bag of candy corn when I checked in since I said I was visiting Salem. Which was absolutely adorable. The staff was incredibly helpful and upbeat, we were called to make sure we were happy with our room (which extremely spacious), and got a bag of fresh bath towels when we declined for our room to be cleaned. This hotel was easily the best value hotel I've ever stayed at. I would absolutely recommend this hotel to anyone staying in the Salem area.
Springhill Suites By Marriott Boston Peabody is a US Lodging based in Peabody, Massachusetts. Springhill Suites By Marriott Boston Peabody is located at (US 1 North), 43 Newbury St, Peabody, MA 01960, USA.
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