I would highly recommend this location! The entire staff was very professional and went the extra mile to help me with my needs. Jeremy was extremely helpful in accomodating me. 5 stars!
Very professional and helpful . they will go out of their way to accommodate you .
I called them for an information, Rick answered the phone, he was very unprofessional, he was rude on the phone, he didn't want to answer my question: Why I couldn't rent a Hertz car through Uber in other locations if Hertz website allows you to do it, he simply hung up the phone.
Super friendly staff great rates on vehicles
I am a first time Uber driver and while waiting for my vehicle to arrive they kepted me informed of the situation . Best of everything to Shaun , Tiffany and the rest of the staff .
One of their customers collided with the rear of my vehicle at a rotary when we had to stop for an emergency vehicle. There was minor damage and the driver stated he had the supplementary insurance on the vehicle. We exchange info and went on our way. I called this Peabody location where the rental was made to inquire about the coverage and how to file a claim. The employee on the phone said to deal with the driver, that they are self insured and I could not file a claim with them. That made sense, so I stated ok, I'll let my insurance take care of the claim. His response was go right ahead and he laughed at me and hung up. Not the customer service one would expect from a reputatable organization. Or a quality customer service professional. I guess he is not.
Hertz is a US Car Rental based in Peabody, Massachusetts. Hertz is located at 108 Newbury St, Peabody, MA 01960, USA.
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